Privacy Policy

Introduction

Welcome to the online home of the Eco-Friendly House Clearance Service. We are dedicated to creating a secure and transparent environment for our users, and this Privacy Policy outlines how we handle the personal data of our visitors and users. Understanding and respecting your privacy is at the core of our business practices.

Scope

This policy covers all aspects of our online presence, including but not limited to our official website (https://eco-friendly-house-clearance-service.154news.com), mobile applications, online services, and products. It is important to be aware that this policy does not extend to external platforms, applications, or services linked to our website, as they have their own privacy policies that govern their data collection practices.

Processing Activities

This privacy policy guides how we interact with you in the following scenarios:

  • Using our applications and services as an authorized user.
  • Visiting our websites that link to this Privacy Policy.
  • Subscribing to our newsletters, emails, or receiving communications via calls or texts/SMS from us.

Personal Data Collection

We collect various types of personal information to enhance your experience and improve our services. This includes:

  • Account Information: Details required to create and manage your user account.
  • Payment Information: Data needed for processing transactions, including cardholder name, card number, expiration date, and security codes.
  • Financial Information: Your banking information for direct debits or refunds, if applicable.
  • Purchase Information: Details about products or services you’ve purchased from us.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile phone numbers for authentication and service delivery.
  • Location Data: Your geographic location data when you interact with our services.
  • Feedback: Your comments, reviews, and suggestions to improve our products and services.
  • Social Media Information: Data from social media platforms when you choose to connect your accounts to our service.
  • Product Information: Details you provide about the products you’re interested in or have purchased.

We collect this data through direct user input, interactions with our services, and automated technologies, such as tracking cookies and web beacons. We also receive personal data from third parties, but these entities are bound by their own privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored on your browser that serve various functions:

  • Strictly Necessary: These cookies enable core features and interactions with our website, such as account login and page navigation.
  • Preference: Cookies store user preferences, such as language selection and display settings.
  • Analytics: We use analytics cookies to track website usage, gather statistical data, and improve our services.

Users can manage non-essential cookies through our Cookie Manager, providing control over their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. Once these purposes have been met, we securely delete or anonymize the data. Retention periods may vary depending on legal obligations, tax requirements, and the need to protect our legitimate business interests.

Security Measures

We implement robust security measures to protect your personal data from unauthorized access, disclosure, or destruction. These measures include encrypted data transmission, secure data storage, and engagement with secure third-party processing providers.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children, and parents or legal guardians are encouraged to supervise their children’s online activities.

Your Rights

Depending on your location, you have specific rights regarding your personal data, including:

  • Access and rectification of your data.
  • Erasure or the right to be forgotten.
  • Restriction or limitation of processing.
  • Right to data portability.
  • Objection to processing.
  • Right not to be subject to automated decision-making and profiling.

To exercise these rights or to request a data-related query, please contact our privacy team using the contact details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our data protection practices.

Contact Information

For any questions, unsubscribe requests, or to exercise your data rights, please reach out to us via: